--- title: "Exceptions Are the Rule: The Importance of automatic notifications" description: A look at the importance for fleet managers of exception handling through automatic notifications. image: https://info.coencorp.com/hubfs/exception%20black%20sheep.jpeg --- [Call us toll-free: 1 866-COENCORP      ](https://info.coencorp.com/blog/exceptions-are-the-rule-the-importance-of-exception-handling#) [![Coencorp](https://info.coencorp.com/hubfs/Coencorp_September2018/Images/coencorp-logo.svg)](https://www.coencorp.com/) # Coencorp Blog # Exceptions Are the Rule: The Importance of automatic notifications Posted by [Reza Tavassoli](https://info.coencorp.com/blog/author/reza-tavassoli) on 6-Dec-2018 3:19:17 PM ![Reza Tavassoli](https://app.hubspot.com/settings/avatar/6b1930544854b60d2a111ad635e71fa7) - [Tweet](https://twitter.com/share) Whenever a firm lists its requirements for any system, be it for the management of fuel, maintenance, or real-time tracking of assets in the field, that list typically revolves around two basic ideas: record keeping and control. We want to make sure certain things get done at certain times, some things only happen under specific conditions, and reports exist to account for whatever has already occurred. Spec requirements often specify the exact reports the fleet managers look for and how operations are to be conducted, but they rarely detail how exceptions are to be handled. Think about it: if you are managing a fleet, a lot of what you are actually managing is exceptions. If everything goes smoothly and according to plan, then there isn’t much to manage, is there? Exceptions are what require a human’s attention and follow-ups. Scenarios include an authorized vehicle consuming twice the amount of fuel it is supposed to or a particular vehicle incurring more costs than savings from depreciation. So any system an organization is to acquire needs to be able to catch and handle the exceptions relevant to that particular fleet.![exception black sheep in a herd of white sheep](https://info.coencorp.com/hs-fs/hubfs/1.%20Optimized%20Web%20Page%20Images/Blog%20Articles/EXCEPTIONS%20ARE%20THE%20RULE%20THE%20IMPORTANCE%20OF%20AUTOMATIC%20NOTIFICATIONS/fleet-management-solutions.webp?width=2128&height=1416&name=fleet-management-solutions.webp) The next time you are in the market for a new [fleet management system](https://info.coencorp.com/blog/fleet-management-what-is-it-and-what-you-need-to-know) and are examining a potential candidate, ask yourself: - What are the exceptions I need to catch and manage? - Has this system accounted for those exceptions? - If there are exceptions specific to this fleet only, does the system have the ability to incorporate them? - Does the manufacturer have the ability to incorporate the needed exception handling without opening the source code? The last point above is very important because touching the source code for any software opens the door to all manners of bugs and other complications. Even if the manufacturer is willing to do it (and charges a substantial amount to do so!), it is always best to avoid this scenario as much as possible. Flexibility in exception handling should be baked into the software and part of its standard functionality. Ultimately, if you are shopping for a system to manage a given aspect of your fleet, you need to ask yourself: “On what do I typically spend the greatest amount of time and mental energy when dealing with this particular part of fleet operations?” The answer(s) will clue you in on the type(s) of exceptions that would need to be handled by any system you are considering. Topics: [how select fuel management system](https://info.coencorp.com/blog/tag/how-select-fuel-management-system), [fleet management](https://info.coencorp.com/blog/tag/fleet-management), [how select maintenance management system](https://info.coencorp.com/blog/tag/how-select-maintenance-management-system), [exceptions](https://info.coencorp.com/blog/tag/exceptions) ### Subscribe Here! ### Recent Posts ### Posts by Tag - [fleet management (13)](https://info.coencorp.com/blog/tag/fleet-management) - [fleet fuel management (12)](https://info.coencorp.com/blog/tag/fleet-fuel-management) - [fuel management (10)](https://info.coencorp.com/blog/tag/fuel-management) - [fleet maintenance (9)](https://info.coencorp.com/blog/tag/fleet-maintenance) - [maintenance management (7)](https://info.coencorp.com/blog/tag/maintenance-management) - [preventative maintenance (7)](https://info.coencorp.com/blog/tag/preventative-maintenance) - [vehicle tracking (7)](https://info.coencorp.com/blog/tag/vehicle-tracking) - [vehicle data (6)](https://info.coencorp.com/blog/tag/vehicle-data) - [AVL (5)](https://info.coencorp.com/blog/tag/avl) - [automated fuel management (5)](https://info.coencorp.com/blog/tag/automated-fuel-management) - [driver behaviour (5)](https://info.coencorp.com/blog/tag/driver-behaviour) - [real-time data (5)](https://info.coencorp.com/blog/tag/real-time-data) - [construction fuel management (4)](https://info.coencorp.com/blog/tag/construction-fuel-management) - [fleet management solution (4)](https://info.coencorp.com/blog/tag/fleet-management-solution) - [automated fleet data (3)](https://info.coencorp.com/blog/tag/automated-fleet-data) - [fuel management system criteria (3)](https://info.coencorp.com/blog/tag/fuel-management-system-criteria) - [fuel tank management (3)](https://info.coencorp.com/blog/tag/fuel-tank-management) - [maintenance software optimization (3)](https://info.coencorp.com/blog/tag/maintenance-software-optimization) - [public transit fuel management (3)](https://info.coencorp.com/blog/tag/public-transit-fuel-management) - [Mass Transit (2)](https://info.coencorp.com/blog/tag/mass-transit) - [fleet efficiency (2)](https://info.coencorp.com/blog/tag/fleet-efficiency) - [fuel inventory management (2)](https://info.coencorp.com/blog/tag/fuel-inventory-management) - [how select fuel management system (2)](https://info.coencorp.com/blog/tag/how-select-fuel-management-system) - [mining (2)](https://info.coencorp.com/blog/tag/mining) - [mining fuel management (2)](https://info.coencorp.com/blog/tag/mining-fuel-management) - [preventive maintenance (2)](https://info.coencorp.com/blog/tag/preventive-maintenance) - [safety (2)](https://info.coencorp.com/blog/tag/safety) - [SM2 (1)](https://info.coencorp.com/blog/tag/sm2) - [automated reports (1)](https://info.coencorp.com/blog/tag/automated-reports) - [exceptions (1)](https://info.coencorp.com/blog/tag/exceptions) - [fleet GPS tracking (1)](https://info.coencorp.com/blog/tag/fleet-gps-tracking) - [fleet cost management (1)](https://info.coencorp.com/blog/tag/fleet-cost-management) - [fleet productivity (1)](https://info.coencorp.com/blog/tag/fleet-productivity) - [fleet safety (1)](https://info.coencorp.com/blog/tag/fleet-safety) - [fleet telematics (1)](https://info.coencorp.com/blog/tag/fleet-telematics) - [going green (1)](https://info.coencorp.com/blog/tag/going-green) - [how select maintenance management system (1)](https://info.coencorp.com/blog/tag/how-select-maintenance-management-system) - [oil and gas fuel management (1)](https://info.coencorp.com/blog/tag/oil-and-gas-fuel-management) - [public works fuel management (1)](https://info.coencorp.com/blog/tag/public-works-fuel-management) - [trucking (1)](https://info.coencorp.com/blog/tag/trucking) - [what is fuel management (1)](https://info.coencorp.com/blog/tag/what-is-fuel-management) - [why fuel management system (1)](https://info.coencorp.com/blog/tag/why-fuel-management-system) [See all](https://info.coencorp.com/blog/exceptions-are-the-rule-the-importance-of-exception-handling#) Call us Toll-Free or email us --- [T 450 672-4222](tel:4506724222) [F 450 619-6323](tel:4506196323) --- 1 866-COENCORP [ --- info@coencorp.com ](mailto:info@coencorp.com) [ --- 190-3705, Place de Java, Brossard (Québec) Canada J4Y 0E4 ](https://goo.gl/maps/PPNzAWRKnYB2) [![Coencorp](https://info.coencorp.com/hubfs/Coencorp_September2018/Images/coencorp-logo.svg)](https://www.coencorp.com/) © Coencorp 2021 ```json { "@context": "http://schema.org", "@type": "Article", "alternativeHeadline": "Handling Process Exceptions", "articleBody": "Whenever a firm lists its requirements for any system, be it for the management of fuel, maintenance, or real-time tracking of assets in the field, that list typically revolves around two basic ideas: record keeping and control. We want to make sure certain things get done at certain times, some things only happen under specific conditions, and reports exist to account for whatever has already occurred. Spec requirements often specify the exact reports the fleet managers look for and how operations are to be conducted, but they rarely detail how exceptions are to be handled. Think about it: if you are managing a fleet, a lot of what you are actually managing is exceptions. If everything goes smoothly and according to plan, then there isn’t much to manage, is there? Exceptions are what require a human’s attention and follow ups. Scenarios such as an authorized vehicle consuming twice the amount of fuel it is supposed to, or a certain vehicle incurring more costs than savings from depreciation. So any system an organization is to acquire needs to have the ability to catch and handle the exceptions relevant to that particular fleet.exception black sheep The next time you are in the market for a new fleet related system and are examining a potential candidate, ask yourself: What are the exceptions I need to catch and manage? Has this system accounted for those exceptions? If there are exceptions specific to this fleet only, does the system have the ability to incorporate them? Does the manufacturer have the ability to incorporate the needed exception handling without the need to open the source code? The last point above is very important because touching the source code for any software opens the door to all manners of bugs and other complications. Even if the manufacturer is willing to do it (and charges a substantial amount to do so!), it is always best to avoid this scenario as much as possible. Flexibility in exception handling should be baked into the software and part of its normal functionality. At the end of the day, if you are shopping for a system to manage a given aspect of your fleet, you need to ask yourself: “on what do I typically spend the greatest amount of time and mental energy when dealing with this particular part of fleet operations?” The answer(s) will clue you in on the type(s) of exceptions that would need to be handled by any system you are considering. 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